#negotiation #mediation **Negotiation is ==structured communicating and bargaining process to voluntarily form a temporarily relationship to discuss to reach acceptable agreements.== There seems to require some level of trusts and respects. But if negotiation reach an impasse. ==Mediation is a conflict resolution process== when a mutually acceptable third party invited to improve relationships, enhance communication.. Mediators maybe a little like family therapists, using skills and approaches to facilitate communication.** Source [[Conflict Management and Resolution Approaches and Procedures]] "Negotiation is a structured communication and bargaining process that is commonly used to conduct transactions and reach agreements on issues where serious differences do not exist, or to resolve a dispute or conflict. In negotiations, parties who have perceived or actual competing or conflicting needs or interests voluntarily engage in a temporary relationship to discuss issues in question and develop and reach mutually acceptable agreements. During negotiations, participants educate each other about their needs and interests, make mutually acceptable exchanges that satisfy them and address less tangible issues such as concerns about trust, respect, or the form their relationship will take in the future." If negotiations are hard to initiate and start, or have begun and reached an impasse, parties may need to use another dispute resolution process that involves assistance from a third party who is not directly involved in the conflict. One common form of third-party assistance is mediation. ==Mediation is a conflict resolution process in which a mutually acceptable third party, who has no authority to make binding decisions for disputants, intervenes in a conflict or dispute to assist involved parties to improve their relationships, enhance communications, and use effective problem-solving and negotiation procedures to reach voluntary and mutually acceptable understandings or agreements on contested issues. The procedure is an extension of the negotiations==. Mediation is commonly initiated when disputing parties on their own are not able to start productive talks or have begun discussions and reached an impasse. Specifically, mediation and mediators help disputing parties to (a) open or improve communications between or among them, (b) establish or build more respectful and productive working relationships, (c) better identify, understand, and consider each other's needs, interests, and concerns, (d) propose and implement more effective problem-solving or negotiation procedures, and (e) recognize or build mutually acceptable agreements." - Page 24 [[The Mediation Process 4th ed by Christopher W Moore]] ? [[What are the different negotiation processes]]