[[The Mediation Process 4th ed by Christopher W Moore]] #conflict #mediation [[202202212121 Why is there conflict]] The Circle contains nine potential major causes or drivers of conflicts and opportunities for collaboration, other than issues, needs, interests, options, understandings, and agreements. (page 89) These other factors are 1) (1) the people or parties involved; 2) (2) their histories, relationships, and interactions; 3) (3) their emotions; 4) (4) their communications; 5) (5) the information available or not available to them that is relevant for resolving differences; 6) (6) the available procedures used by the parties to try to resolve the dispute; 7) (7) the parties' possession and use of power and influence to influence outcomes; 8) (8) a range of structural factors that create limits or parameters in which a dispute may or can be resolved; and 9) beliefs, values, and attitudes. These are also areas where dividers or connectors may be present. [[What to do with emotions]] [[What are the different approaches for conflict resolutions]]