*Version: 1.0 | Last Updated: 19/8/24* ## Overview: - **Feature/Component Name:** The Event Screen allows users to view, create, and manage events within the MoovingON AI platform. It serves as a central hub for tracking and interacting with events. - **Audience:** Administrators, End-users - **Prerequisites:** Users must have access to the MoovingON AI platform with permission to view and manage events. --- ## Table of Contents: 1. [Introduction](#introduction) 2. [[#Getting Started]] 3. [[#Configuration/Setup]] 4. [[#Usage Instructions]] 5. [FAQs](#faqs) --- ## Introduction: - **What is this feature/component?** - The Event Screen serves as the primary dashboard for monitoring and managing all alerts within the MoovingON AI platform. It acts as the central hub where the entire [[02.01 Alert Handling]] process begins and is tracked through to completion. - **Why is it useful?** - The Event Screen is crucial for effective alert management, offering a clear and organized view of all alerts. This enables users to prioritize quickly by focusing on active alerts that need immediate attention while maintaining accountability by monitoring the status of alerts to ensure they are managed and resolved efficiently. --- ## Getting Started: ##### Initial Setup: - **Locate the Status Bar:** Navigate to the top of the Events screen to find the categories: **`Active`**, **`Pending`**, **`On-Hold`**, and **`Done`**. #### View Alerts by Category - Click **`Active`** to see alerts needing immediate action. - Click **`Pending`** to see alerts awaiting further steps. - Click **`On-Hold`** to see alerts that are paused/discard. - Click **`Done`** to see resolved alerts. ![[Even-screen.png]] **Optional Navigation**: You can also use the left-side panel to navigate between different alert categories, such as **`Active`**, **`Pending`**, **`On-Hold`**, and **`Done`**, providing flexibility in how you access and manage alerts.** ![[Side-Panel-Alert-Status.png]] ##### Check Alert Details: - Click on an alert to view the Details, Audit, and Runbook sections on the right side of the screen. ### Resolve Alerts: - Follow the steps in the Runbook section to take action on the alert. --- ## Configuration/Setup: #### Detailed Configuration Steps: - **View All Alerts:** Access the Event Screen to view a list of all alerts, including details like Name and Subject. - **Sorting and Grouping Alerts:** - **Group Alerts:** Organize alerts by `Host`, `Service`, or leave them ungrouped. - **Order Alerts:** Sort by `Time`, `Host/Service`, or `Value`. - **Sort Alerts:** Choose to sort in `Ascending` or `Descending` order. More details can be seen in [[02.04 Filtering]] #### Alert Details Section: - View detailed information about the selected alert, including critical data such as `Alert Info`, `Host`, and `Service`. #### Audit Trail: - **Audit Section:** Logs the history of the alert, showing all actions taken from trigger to resolution. #### Attention Section: - Assign relevant attention or flags to an alert to highlight important aspects, ensuring quick resolution. #### Runbook Section: - Follow predefined steps or procedures for resolving the alert, which are displayed in this section. --- ## Usage Instructions: #### Viewing Alerts: - Access the Event Screen: [Refer to Getting Started](#getting-started). #### Searching for Specific Alerts: - Use the Search Bar: Filter alerts based on specific criteria like `Host`, `Service`, or `Severity`. [Refer to Configuration/Setup](#configurationsetup). #### Managing Alerts: - Select an alert to view detailed information, and take action as per the Runbook. [Refer to Configuration/Setup](#configurationsetup). #### Assigning Attention: - Highlight important alerts using the `Attention` section to assign priority. [Refer to Configuration/Setup](#configurationsetup). --- ## Best Practices: - **Recommendations:** Ensure consistent documentation and attention handling. - **Avoiding Common Pitfalls:** Avoid overlooking critical alerts by regularly reviewing the Attention section. --- ## Troubleshooting: - **Known Issues:** Link to a shared troubleshooting section or provide brief details. - **Error Messages:** Provide links to explanations or related documents. --- ## FAQs: - **Q:** How do I assign Attention to an alert? - **A:** [[05.01 Attention]]. - **Q:** How do I assign Discard to an alert? - **A:** [[05.02 Discard]]. - **Q:** How do I add a handover alert? - **A:** [[05.03 Handover]]. - **Q:** How do I check who the On-Duty is? - **A:** [[05.04 On-Duty]]. #usermanual #eventscreen #event