# Getting Started *Version: 1.01 | Last Updated: 2025-07-02* ## Overview - **Component Name:** MoovingON.AI Documentation - **Audience:** End-User, Administrators, Support team - **Prerequisites:** None --- ## Table of Contents 1. [Introduction](#introduction) 2. [Getting Started](#getting-started) 3. [Configuration/Setup](#configuration-setup) 4. [Usage Instructions](#usage-instructions) 5. [Advanced Features](#advanced-features) 6. [Best Practices](#best-practices) 7. [Troubleshooting](#troubleshooting) 8. [FAQs](#faqs) 9. [Related Links](#related-links) --- ### What is this documentation? This documentation provides an in-depth overview of the platform’s configuration, capabilities, and operational workflows. It is divided into several key sections: 1. **User Manual** – Covers the core operational concepts and actions necessary for understanding and handling alerts within the platform. 2. **Integrations** – Explains how to connect MoovingON.AI with a variety of external services. 3. **OpenAPI** – Targets developers, offering detailed information about API endpoints and how to interact programmatically with MoovingON.AI. 4. **Shift Management** – Describes tools and procedures for managing shifts efficiently and ensuring operational continuity. ### Why is this useful? This guide helps deepen your understanding of the MoovingON.AI platform—from a NOC engineer’s point of view to that of a customer using the platform to monitor and manage their alerts. Whether you're performing incident response, integrating with third-party tools, or configuring automated responses, this documentation will help you get the most out of the platform. --- ## Getting Started ### Initial Setup To access the platform and features outlined in this documentation, a valid **MoovingON.AI user account** is required. ### Accessing the Platform 1. Visit the [MoovingON.AI platform](https://app.xiteit.co/) 2. Log in with your email and password. 3. **Note**: If you do not have an account, please contact your **CSM (Customer Success Manager)** for assistance. Once logged in, refer to the relevant sections of this documentation based on your role and responsibilities. --- ## Usage Instructions ### How to Navigate and Use Features Each major section of this documentation corresponds to a different operational layer of the platform: #### 1. User Manual This section guides day-to-day usage of the platform: - [[02.01 Alert Handling]] – Understand the core mechanisms of handling and acknowledging alerts. - [[02.02 Escalation]] – Learn how and when to escalate alerts. - [[02.03 Event Screen]] – Your primary interface for operations. This is where filtering, proactive investigations, and timeline tracking take place. - [[02.04 Filtering]] – Focus on relevant alerts using advanced filters. - [[02.05 Proactive]] – Perform proactive checks to ensure system health. - [[02.06 Timeline]] – View the alert lifecycle from creation to resolution. - [[02.07 Incidents]] – Create incidents manually when needed. --- #### 2. Integrations MoovingON.AI supports integration with various external platforms and services. Each integration is documented individually, including configuration steps and use cases: - Examples include [[03.01 Datadog]], [[03.04 Jenkins]], [[03.08 Prometheus-Alertmanager]], [[03.09 Webhook Push]], [[03.14 Jira]], [[03.18 OpsGenie]], and [[03.21 AWS SNS]], among many others. --- #### 3. OpenAPI This section is aimed at developers and technical users. It provides API reference details for interacting with the system programmatically: - See [[04.00 API Documentation Overview#🔍 Overview]] for a high-level summary. - Each section includes relevant endpoints, payloads, and configuration examples. --- #### 4. Shift Management Designed to support operational continuity in NOC environments, this section outlines tools and practices for managing shifts: - [[05.01 Attention]] – Highlight alerts or notes requiring extra attention. - [[05.02 Discard]] – Handle irrelevant alerts. - [[05.03 Handover]] – Ensure smooth transitions between outgoing and incoming engineers. - [[05.04 On-Duty]] – Manage and track on-duty personnel effectively. --- ## Next Steps Now that you’re familiar with the structure and purpose of this documentation, we encourage you to: - **Explore the User Manual** for day-to-day operational workflows. - **Visit the Integrations section** if you're working on connecting MoovingON.AI with external tools. - **Leverage the OpenAPI reference** for advanced configuration or automation. - **Follow Shift Management practices** to ensure operational continuity and effective collaboration across your teams. Whether you're a NOC engineer, developer, or platform administrator, this documentation is designed to support you in making the most of the MoovingON.AI ecosystem. If you’re unsure where to begin, start with [[02.01 Alert Handling]] to understand the heartbeat of operational response on the platform. --- ## Need Help? If you encounter any issues, need clarification, or wish to request additional documentation topics, please reach out to your **Customer Success Manager (CSM)**.