# Zendesk chatbot [[Zendesk]] has a [[Chat Bots]] system. We use it at [[The Tree Center]] but we recently disabled most of its functionality, and I want to reactivate it. - [What is a chatbot? Types of chatbot and how they work](https://youtu.be/mSY6JrJZ4aw) A chatbot cat: - Work alongside a knowledge base - In our case, this could be answering questions about plants, answering availability (but how do we integrate this information into the chatbot itself) - Deliver personalized responses - Help customers complete tasks This could be an interesting thought, can we integrate [[Chat Bots]] like functionality into CLIs, for example to provide some guidance around help? Or for searching inside a knowledge base easier (especially for external people)? - [Introduction to Zendesk Chat](https://youtu.be/2CXkN_B8DBg) - Not really much useful information here - [Zendesk Deep Dive on Messaging](https://youtu.be/ohuaQgJ21kw) - New bot building experience - Train the bot - Work on intent - Flow builder for social - Pages viewed (!?) was available on chat - shows the pages that a customer clicks on before and during a conversation