Or lack there of. Below is my interaction with SA's CS that started when I used their CS email portal while logged into their system for a gun that is registered for warranty with them. It took on such a life of it's own that I'm giving it it's own post rather than muddy the initial thread [[Choosing A New CCW]] that it started on and will refer from that post to this one once a final answer is given from Springfield Armory or they don't respond. --- From the [[Choosing A New CCW]] post: --- ## Titanium Firing Pin Issues I've only had one Failure on the gun in just over 250 rounds. It was a Failure to Fire due to a light primer strike. The round went off on the second hit, but EVEN ONE failure was enough to convince me that the Ti FP is not a great idea. At half the mass of a steel FP, the Ti FP needs that 23lb main spring to "reliably" ignite primers. Compared to a steel FP with more than double the mass, which can use a lighter main spring and will give you "truly reliable" ignition of primers. More mass is harder to stop and doesn't need to be hit harder like the Ti FP to develop the same momentum. I initially bought a Harris Design FP and Wolff extra power FP spring but found out the hard way that SA uses a proprietary FP size of what measured out to 0.063 on my calipers. The Harris FP is 0.068 and nobody but Ed Brown seems to make anything close (0.065) so I ordered one from them hoping that the actual hole in the breach face will accommodate the 0.002 increased diameter of the FP point. # SA Customer Service I did sent the following service request to SA via their CS portal on 11.28.25 to see how they would respond to asking for an OEM steel firing pin. ## Nov 28th, 2025 (Me) Contact form and confirmation it was received.  --- ## Dec 20th, 2025 (Me) **From:** Jim Linch <[email protected]> **Sent:** Saturday, December 20, 2025 5:29:52 PM **To:** Sales <[[email protected] **Subject:** [EXTERNAL] CS Fail Almost a month since using the support portal email contact, followed by a reply to the automated email, and now this last attempt to get a response before giving up on SA CS. Original contact email is posted on my website if you don't have it in your system anymore. [https://publish.obsidian.md/k7jlj/PUBLISHED/PREPPING/Self-Defense/Equipment/Choosing+A+New+CCW#Titanium+Firing+Pin+Issues](https://publish.obsidian.md/k7jlj/PUBLISHED/PREPPING/Self-Defense/Equipment/Choosing+A+New+CCW#Titanium+Firing+Pin+Issues) Would like an answer to the question. \- Jim Linch --- ## Dec 22nd, 2025 (SA) **From:** Drew S <[email protected]> **Received:** Monday, December 22nd, 2025 at 6:11 AM **To:** Jim Linch <[email protected]> Hello, Thank you for contacting Springfield Armory. If you could please provide me with the question, I would be happy to see what I can find for you. ~~~ NOTE: He had the complete email chain in his response, the email I used to file the original support contact form is the same [email protected] he is communicating with. Even assuming their system lost the original contact, I provided a link in the email he just responded to directing him to my website where the original contact form response is posted as well as a description of the issue and lack of CS from them. But instead of reading and checking the link provided, or responding with "I'm not allowed to click links, etc." I get "what's the question?" Which akin to spending 10 minutes telling someone what the issue is and them not paying attention and asking.... "What were you saying again? I wasn't listening", expecting you to repeat yourself. ~~~ --- ## Dec 22nd, 2025 (Me) **From:** Jim Linch <[email protected]> **Sent:** Monday, December 22nd, 2025 at 8:23 AM **To:** Drew S <[email protected]> Click the link and read the original question verbatim from your system. --- # Dec 31st, 2025 Radio Silence. Piss poor customer service Springfield Armory. Shame on you!