**November 1, 2022** #### #### Links [Transistor](https://share.transistor.fm/s/0431d65c) [Spotify](https://open.spotify.com/episode/6Jes9sAUC4NjXiaOIKF80e) [Google Podcasts](https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy50cmFuc2lzdG9yLmZtL2Vzc2VudGlhbC1keW5hbWljcy13aXRoLWRlcmVrLWh1ZHNvbg/episode/YjQ3YjM2YjItOWEzMi00ODg1LTljNGQtMzAxZTUyYzlmZGE1?sa=X&ved=0CAUQkfYCahcKEwjAluPb84z7AhUAAAAAHQAAAAAQAQ) [Apple Podcasts](https://podcasts.apple.com/ca/podcast/lisa-scheinkopf-its-always-about-the-people/id1542392917?i=1000584637139) [Podcast Addict](https://podcastaddict.com/episode/https%3A%2F%2Fmedia.transistor.fm%2F0431d65c%2Fd85ebc3b.mp3&podcastId=3153944) #### Summary Lisa shares her passion for [[People]] in all of the work she's done as a leading practitioner of the [[Theory of Constraints]]. #### Concepts - [[People]] - [[Purpose]] #### Quotes >It's hard for me to do anything without thinking about the people who are involved. >I have found that the vast majority of people want to be part of something. We get meaning from doing something that's outside of ourselves, that's for something bigger than ourselves. >If I can connect what we're doing with some larger purpose...then people can connect with that. >Our people aren't numbers, they aren't heads, they're people who we want to bring their best selves to do the work of our business, and the moment we remember that, is the moment we have an opportunity to further engage them and help them do a good job. >Derek: You can never pay people enough to feel a sense of purpose, that's got to come from someplace else. >You become more and more profitable when you are delivering on the real goal better and better. >So they really became focused on the real reason we're here, the real thing we're here to deliver is to deliver this seamless, wonderful experience to our customers. When they got that, and when they realized that their management was totally behind them, using that as the first criteria for decision-making... the walls between these hardened silos started coming down. And they started working together in ways they thought they never would. >Derek: Having a purpose focused on customer value, which is delivered by integrated processes across the organization, that people identify with, is a way to break down silos. >Their entire measurement system is based on an assumption that's not real. #### See also - Lisa Scheinkopf is at [Jenrada](https://www.jenrada.com/) - Derek is at [Unconstrained](https://getunconstrained.com/) - [[Episode 60 Lisa Scheinkopf - The Value of the Value Chain]]