# Troubleshooting common issues ## Wrong membership access Sometimes after starting a membership or upgraded from one membership tier to another the website doesn't reflect this. **Signing out and signing back in is the most common way to fix this issue.** Your membership tier will be reflected in [My Account & Profile](http://chicagocityscape.com/account.php). (Membership tiers comprise Permit Tracker, Lead Finder, and Real Estate Pro.) Another way this happens is when members create a second account which does not have the membership tied to it. Sign out and sign back in using the correct authentication provider (Google/Gmail, Microsoft/Outlook, Facebook, and LinkedIn). ## Forgotten password Most accounts do not have a password; they are authenticated via one of the authentication providers (Google/Gmail, Microsoft/Outlook, Facebook, and LinkedIn). Only accounts for government staff may have a password. Contact us to reset your password. ## Browser cache needs to be cleared When we publish new features sometimes web browsers will store a copy of the older version. This will eventually clear itself, but the process can be sped up by clearing the cache for information the browser stores about `ChicagoCityscape.com`. ### How to clear cache for ChicagoCityscape.com only - [Follow these instructions](https://www.guidingtech.com/clear-chrome-cookies-cache-one-site-only/) if you use Google Chrome on a desktop - [Follow these instructions](https://www.guidingtech.com/clear-chrome-cookies-cache-one-site-only/) if you use Google Chrome on Android or iOS phones - [Follow these instructions](https://umatechnology.org/how-to-clear-data-of-a-specific-website-in-safari/) if you use Apple Safari on a desktop - [Follow these instructions](https://www.howtogeek.com/762415/how-to-delete-specific-website-history-from-safari-on-iphone-or-ipad/) for iPad and iPhone # Related articles - [[Taking screenshots]] - we may ask use to send us a screenshot that shows the problem or error message that you're seeing