# Troubleshooting common issues ## Wrong membership access Sometimes after starting a membership or upgraded from one membership tier to another the website doesn't reflect this. Signing out and signing back in is the most common way to fix this issue. Your membership tier will be reflected in [My Account & Profile](http://chicagocityscape.com/account.php). (Membership tiers comprise Permit Tracker, Lead Finder, and Real Estate Pro.) Another way this happens is when members create a second account which does not have the membership tied to it. Sign out and sign back in using the correct authentication provider (Google/Gmail, Microsoft/Outlook, Facebook, and LinkedIn). ## Forgotten password Most accounts do not have a password; they are authenticated via one of the authentication providers (Google/Gmail, Microsoft/Outlook, Facebook, and LinkedIn). Only accounts for government staff may have a password. Contact us to reset your password. # Related articles - [[Taking screenshots]]