>AnyCall brings AI-powered voice support to your IT help desk, turning phone calls into instant support tickets—effortlessly. Transform your ServiceDesk Plus Cloud deployment with the power of AI-driven phone support. AnyCall enables automated ticket creation directly from phone conversations, enhancing your service desk efficiency and freeing up your IT team for critical issues. ## Features 1. **Effortless Automation**: - Leverage AI voice agents to handle common IT inquiries and create support tickets automatically based on customer calls. - Reduce manual workload and boost response times for frequently asked questions and basic issues. 2. **Customizable AI Responses**: - Utilize a no-code dashboard to modify and fine-tune AI responses effortlessly. - Adjust and optimize the agent’s behavior as your IT support needs evolve. 3. **Scalability & Flexibility**: - Seamlessly scale up or down based on call volume, ensuring optimal use of resources during peak and off-peak hours. - Expand the capabilities of your support desk without additional staffing costs. ## Setup Guide ##### 1. Install the Extension Access the ManageEngine marketplace and install the AnyCall extension. ##### 2. Open the Extension AnyCall will be accessible via a tab in the left navigation. ![[get-started-0.png|250]] ##### 3. Create Your AnyCall Account Begin the onboarding process by clicking "Get Started". We'll provision an AnyCall account for you and connect it to your ServiceDesk Plus instance. ![[get-started-1.png]] ##### 4. Grant ServiceDesk Plus Access Grant AnyCall access to manage ServiceDesk requests. This allows your AI phone agent to read, create and update requests. ![[get-started-2.png]] ##### 5. Call Your Agent A phone number will be assigned for your AI agent. Give it a call and ask about its capabilities. You can report a problem and the agent will create a ServiceDesk Plus request. You have the option to further configure your agent yourself, but we recommend contacting [email protected] to schedule a time to chat. Our solutions team can configure your agent to meet your specific needs. ![[get-started-4.png]] ## Additional Resources - **Support**: Contact our team at [email protected]