![[journey-simple.png]] ![[user-journey-workshop.png]] Let them draw it for you Start with A and Z Where do you start? Where do you want to go? Who is involved? What tools do you use? What's are the three steps? For each step, what are the tasks? What are the easiest tasks? What are the hardest tasks? If you had to choose one thing you'd make easier, what would it be? Fill in 3 steps Fill each step 3 sub steps What sucks the most?