![[Screenshot 2020-11-06 at 12.57.50.png]] ## What is probing? - Seeking more information to uncover insights, by asking questions - In the community, you can probe within discussions, conversations and journeys/journals - You can't probe in surveys ## Effective probing examples ### Always say thank you, NAME Before asking your question, make sure you show your appreciation and use the member's name so they know you're also a human being. > Hello and thank you so much, NAME for sharing your thoughts. ### Frame your question Sometimes it can help to add context to your question such as > You mentioned "This and that and that"... ### Questions Finally, add your question: > "Tell me a little more about that." - Could you please help me understand what you mean by this? - How is that for you? - Could you explain a little more? - Tell me more about this... - Could you give an example on what you mean by this? - What makes you say that? - Have you had experiences with this before? In what ways? ### Avoid asking flatly "Why?" - Why can be too direct and literally questioning their person ### Health more sensitive - Stay professional and more formal