![[Care Matters – Beispiel Restaurant 2023-02-26 12.25.36.excalidraw]] ## Koch - Individual Contributor Role - Wait and cook on time and organize and clean - Great when… - CARES about ingredients, recipes etc. - CARES about the food - CARES about the guest - CARES about the experience - Communicates clearly - Learns every day - Wants to get better - Is on [[The path to mastery]] - Shitty when… - Doesn’t give a fuck - Over-cooks, under-cooks - Food looks and tastes horribly - Uses spoiled ingredients - Bad hygiene - Leaves when… - Service sucks ([[People don't quit jobs, they quit managers]]) ## Waiter - Manager / Service-provider Role - Wait and serve and entertain and welcome - Great when… - CARES about the food - CARES about the guest - CARES about the experience - CARES about the experience - Shitty when… - Doesn’t give a shit - Throws the dish at the guest - Beispiel: [[Tremfya Kreativworkshop]] - Didn’t fucking care - Hand-wavy consulting bullshit - Leaves when… - Restaurant-owners suck ## Gast - Darf irgendwie alles: - Dem darf es nicht schmecken - Dem darf es nicht gefallen